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For your reference, we have included the original job posting below.
Sales Engineer
Job Number:
42276822
Company Name:
XO Communications
Job Location:
Fremont, CA US
Job Category:
Sales & Sales Management
Sales Engineer
Job Responsibilities:
This position can also be filled in San Ramon, CA.
General Summary: Responsible for the day-to-day technical field support of the XO Sales Team. Assist in moving opportunities through the sales process by utilization of technical and communication skills.
Essential Duties and Responsibilities:
• Interfaces with customers to determine technical requirements and expectations • Designs viable complex voice and data network sales solutions for customer applications with alternatives based on customer-specific technical and financial parameters. May include preparation of network topologies, network drawings, technical specifications, and assisting Sales with pricing • Assist Sales Rep with ICB development and review, and assembles required data and initiates Complex ICB process • Works with appropriate internal committees to validate XO's ability and willingness to offer a solution. • Assists Sales Representatives in developing presentations and delivering these presentations to all levels of customer contacts including both technical contacts and executives • Translates techno-speak to plain English for both customers and internal personnel and English to techno-speak at a level all can readily understand • Reviews and scrubs all orders before being submitted • Conducts formal site surveys on T-1 and above orders (site survey will be used Service Delivery and Operations) • Pull and analyze CSR for every order as required (this helps involve the SE early in the sales process)Works with ARM and top tier account for configuration changes • Develop and deliver appropriate ad-hoc training for market, including new product and new technology • Engage in mentoring activities with technical support staff without formal supervisory responsibility • Works with ARM and other account executives for configuration changes • Performs other duties, as assigned
Minimum Qualifications: • Education: Bachelor's degree or equivalent • Licensures: CCNA or similar certification preferred • Relevant Work Experience: • 5- 7 years of field telecommunications, data sales, and technical sales support experience
Knowledge, Skills and Abilities
• Demonstrated expert level knowledge of designing and presenting complex customer voice solutions including PBX systems, voicemail, Centrex, digital hierarchy, general industry trends in voice technologies • Demonstrated expert level knowledge of designing and presenting complex customer data connectivity solutions including IP networking, firewall, VPN, web hosting, managed server, collocation • Demonstrated ability to develop and present complex presentations, including Visio presentations, to clients in a clear, understandable, and concise format • Possess general understanding of costs and processes associated with delivering both on-net and Type 2 services • Understand financial models and ROI
Minimum Qualifications:
Software • MS Office • Visio
Other Job Specific Skills • Exceptional verbal/written communication skills • Must be comfortable conversing expertly and clearly with customers
