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For your reference, we have included the original job posting below.
Technical Support Specialist
Job Number:
26875850
Company Name:
Partners In Leadership, Inc.
Job Location:
Temecula, CA US
Job Category:
Information Technology
Salary:
$80,000-90,000
Minimum Education:
4-Year College Degree
Technical Support Specialist
Categories: Application Development, System Support & Documentation Skills: ASP, C++, CSS, HTML, JavaScript, Mac
The Senior Technical Support Specialist will plan, coordinate, direct and design IT-related activities of the organization, as well as provide administrative direction and will address daily IT department needs. The Senior Technical Support Specialist will be a critical thinker who will drive regardless of obstacles, the implementation of IT projects within the organization. The Senior Technical Support Specialsit will work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. The Senior Technical Support Specialist will also define and implement IT policies, procedures and best practices. This position reports to the Senior Vice President, Operations.
General Responsibilities:
Manage the IT departments operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources.
Lead the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software (Windows, MAC OS, ADOBE, LINIX), peripherals and Office Automation equipment.
Negotiate and find technical experts, administer vendor, outsourcer and consultant contracts and service agreements within all I.T. disciplines.
Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
Oversee provision of end-user services, including help desk and technical support services.
Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision.
Provide monthly IT reports for Executive Management.
Practice asset management for IT hardware, software and equipment.
Manage IT staffing, including recruitment, supervision, project coordination, scheduling, development, evaluation and disciplinary actions.
Establish and maintain regular written and in-person communications with the organization?s executives, department heads and end users regarding pertinent IT activities.
Manage detailed internal and external IT projects.
Hands on Technical Support Specialist
Requirements:
Skills Required: Bachelors degree and six years of related work experience. Strong technical knowledge of telecommunications, network and PC & MAC operating systems. Strong technical knowledge of current network hardware, protocols and standards. Extensive application support experience. Proven experience in IT infrastructure planning and development. Strong project management skills. Strong leadership skills. Excellent written and oral communication skills. Excellent interpersonal skills. Ability to conduct and direct research into IT issues and products as required. Ability to present ideas in business-friendly and user-friendly language. High level of self-motivation. Keen attention to detail. Proven analytical, evaluative and problem-solving abilities. Ability to effectively prioritize and execute multiple tasks in a high-pressure environment. Exceptional customer service orientation. Extensive experience working in a team-oriented, collaborative environment. Proficiency In The Following Applications: MS Office, , Adobe Suite, Dreamweaver, Photoshop, Acrobat Server 2003, FTP software, and Final Cut Windows Server 2003, IP/Network Management, Cisco Routers, VPN Technology, Network Security, Exchange Server Expert Proficiency in HTML, CSS, and JAVA Script with knowledge in PHP, and Flash.